Lloyd’s of London Grants Assist360 Delegated Claims Administrator Status

Assist360 is thrilled to announce that it has been appointed as a Delegated Claims Administrator (DCA) for Lloyd’s of London, the world’s leading insurance and reinsurance marketplace.  

This landmark recognition underscores Assist360’s expertise and reliability in handling complex medical and risk scenarios, reinforcing our position as a trusted partner in the industry.  

What is a DCA?

Lloyd’s of London is a renowned insurance market, known for its longstanding history, unique structure, expertise in complex risks and worldwide reach. Their well-established claims handling process involves the delegation of claims management to certain reputable companies who are deemed Delegated Claims Administrators. 

DCA status grants companies the ability to manage claims on behalf of insurers, giving them the authority to make critical decisions on claims. To become a DCA at Lloyd’s of London, companies undergo a thorough evaluation process, including due diligence, to assess their ability to handle claims in compliance with Lloyd’s high standards.

Each DCA plays a vital role in the insurance process, providing a core service and representing and promoting the Lloyd’s brand worldwide. As summarised on the Lloyd’s of London DCA guidance document:

DCAs are highly valued business partners who play a key role in enhancing Lloyd’s reputation and will therefore be held to Lloyd’s high standards of business conduct, which include always acting with professionalism and integrity, treating everyone with dignity and respect, and never discriminating against anyone.

 

What does this mean for Assist360?

With this status, Assist360 can streamline our claims management processes, ensuring faster, more efficient service delivery for our clients and policyholders.

DCAs play a critical role as the face of the Lloyd’s market to policyholders. This designation enhances our ability to deliver exceptional claims handling services in compliance with Lloyd’s high standards and global regulatory requirements.

With the addition of DCA status, our clients gain access to an elevated and more efficient claims management system that bypasses time-consuming decision-making processes. This expedited process will make a huge difference in medical emergencies where time can be the difference between life and death.  

A trusted Lloyd’s of London partner

Experts in medical assistance, crisis and emergency response, Assist360 supports clients in the most complex of regions 24 hours a day, 365 days a year. With our DCA status, we will continue to provide our clients with peace of mind. 

Contact the Assist360 Global Response Centre for assistance in emergencies at +27 (0) 213 004 356. 

For more information about Lloyd’s of London and Delegated Claims Administrators, visit Lloyd’s website.