About us

At home in
high-risk areas

The complexities of living and working in fragile environments can be intimidating, but for Assist360 operating successfully in harsh, and often remote, locations is embedded in our DNA.

The company emerged out of 20+ years of experience taking on the duty of care of tens of thousands of international and local staff including humanitarian and development consultants across Africa, the Middle East and Central Asia. We have an extensive track record of successful incident management in these regions; it’s why you can trust that we will always find the right solution.

We have a deep understanding of the places where we work.

Thanks to this heritage, Assist360 has extensive grass-root networks and knowledge of the systems, cultures and geographies in which we work. Our local understanding is our super power: we are comfortable with the on-the-ground challenges and know how to overcome them.

We are local employers who are proud to be deeply connected with the communities in which we operate. When time is of the essence, and the correct response is critical, our on-the-ground teams offer key insights into unique situations; this ensures that we make the best possible decision.

What’s in a name?

Our brand name represents our holistic approach to assistance.

Assist360 offers both medical and security assistance in-house. Our name illustrates our commitment to a full 360° solution. Don’t worry – it doesn’t mean that we are off-duty for five days of the year; we are in fact on call 365 days of the year, 24/7. Call us anytime.

Our Leadership & Assistance team

A global response centre with in-house medical experts

From our responders to our medical experts and leadership, our team hold qualifications and years of experience to match their dedication. With a deep understanding of complex and remote environments, they provide care that’s both competent and compassionate.

Dr Sean Gottschalk

Chief Medical Officer

Dr Sean Gottschalk is an Emergency Medicine Specialist and Assist360 Chief Medical Officer.

Dr Gottschalk has extensive experience working with extreme athletes as well as global expeditions with ice swimmers in the Himalayas, Andes, and Antarctica. His vast clinical and remote location experience ensures we deliver evidence-based, best practice medical assistance and emergency response to our members.

Chris Knight

Chief Commercial Officer

With deep expertise in medical assistance, travel risk management and insurance, Chris brings a strategic, client-focused approach to every challenge.

His expertise in claims strategy, digital innovation, and high-performance team leadership enables Assist360 to provide reliable, cost-effective solutions – no matter where our clients operate. A seasoned leader, he combines operational efficiency with a strong commitment to customer-centric decision-making, ensuring seamless service delivery across diverse industries.

Dr Francesca Harper

Senior Medical Doctor

Dr Francesca Harper is Assist360 Senior Medical Doctor.

Francesca has a background in emergency and general medicine. She advises and provides best practice management of all medical cases as well as building Assist360’s global medical network.

Kivashni Naidoo

Operations Manager

Kivashni is a seasoned professional with a rich background in Healthcare and Operations.

As the Global Response Centre Operations Manager at Assist360, she brings a wealth of expertise cultivated through years of leadership in the healthcare sector. Her skills span various domains, including medical insurance, leadership development, network management, and risk mitigation. With a keen eye for detail and a passion for forging meaningful connections, Kivashni excels in understanding the intricate needs of both clients and team members alike. She is known for her adeptness in navigating high-pressure situations, ensuring seamless day-to-day operations at Assist360. Kivashni’s dedication to excellence and her innate ability to foster authentic relationships make her an invaluable asset to the Assist360 team. She continues to drive the company forward with her strategic vision and unwavering commitment to delivering exceptional service.

Our Advisory Committee

Richard Westbury (MBE)

Chairman of Chelsea Group

After a distinguished military career, Richard Westbury started laying the foundations to become a pioneer in the security industry.

When Richard started the risk management company Hart, in 1999, he wanted to provide solutions across land, sea and air, but he believed that he was laying foundations for something broader. More than decades later, Hart is one of the companies within the Chelsea Group, a wide-reaching group of companies that offers a broad and innovative portfolio, including recruitment and HR to humanitarian agencies, aviation security across South America and crisis response on a global scale.

Alice Laugher

CEO of CTG

With CTG standing for Committed to Good, Alice has made it her mission to support the sustainable development goals in conflict-affected countries, with a specific focus on SDG5, gender equality.

A recipient of the Oslo Business for Peace Award and nominated by the United Nations Global Compact as an “SDG Pioneer for the Empowerment of Women in Conflict Settings”, Alice has successfully achieved her first target of 30% female representation in the consultants hired by CTG in humanitarian roles. In her role as CEO, she has grown CTG from a small company with operations in Afghanistan, to supporting major humanitarian and development organisations through staffing solutions and people management across 25 conflict-affected countries.

Alexander Bethell

COO of Chelsea Group

Passionate about enabling businesses to thrive, no matter how challenging the environment, Alexander held the position of Senior Vice President at CTG before taking on the role of Chief Operating Officer of the Chelsea Group of companies.

During his time at CTG, Alexander led the development operations in Somalia – which became the company’s largest operational hub at the time. He then went on to solidify CTG’s presence in Africa, leading its expansion into new territories. He was also responsible for key special  projects including the company’s disaster response to the Ebola crisis in 2015.

Claire Hoey

CFO of CTG and Assist360

Claire brings over 20 years of experience in commercial and financial leadership, beginning her career in investment banking in 2003.

She has held senior roles across global blue-chip financial institutions and entrepreneur-led businesses, with a strong focus on Africa and Asia. Claire joined CTG in 2023 as Commercial Director and now serves as CFO for CTG and Assist360, where she leads financial strategy and planning. Her expertise supports the delivery of effective, sustainable medical assistance solutions in some of the world’s most complex and high-risk environments.

Where we operate

Our recipe for success? Global medical expertise and local teams equipped with local knowledge.

20+ years of operating in complex, fragile or conflict-affected regions has resulted in a tapestry of connections, networks and local teams with local understandings.

Assist360 operates across Africa, the Middle East, Central Asia as well as Latin America. See some samples of what we do on the map below.

From medical assistance to travel risk management, with a strong human logistics capability, Assist360 is a holistic assistance provider you can trust.